FAQ
Frequently Asked Questions (FAQ)
General Questions
What is Nourley?
Nourley is a Geneva-based luxury jewelry brand specializing in high-quality moissanite and gold-plated jewelry. We offer elegant rings, necklaces, bracelets, and earrings designed to bring timeless brilliance to every wearer.
Where is Nourley based?
Our brand is proudly headquartered in Geneva, Switzerland—a city renowned for precision craftsmanship and luxury.
What makes Nourley unique?
We combine Swiss craftsmanship with ethical, conflict-free moissanite and premium materials to create jewelry that rivals traditional luxury at an accessible price.
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Product & Materials
What is moissanite?
Moissanite is a lab-created gemstone known for its exceptional brilliance, durability (9.25 on the Mohs scale), and ethical sourcing. It offers diamond-like sparkle at a fraction of the cost.
Are your gold pieces real gold?
Our gold jewelry is made from high-quality 18K gold plating over sterling silver or durable alloy, ensuring a luxurious finish with long-lasting wear.
Is your jewelry hypoallergenic?
Yes! Our sterling silver and gold-plated pieces are hypoallergenic, perfect for sensitive skin.
Do you offer customization or engraving?
Currently, we do not offer customization, but stay tuned—we may introduce personalized options soon!
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Orders & Shipping
Where do you ship?
We ship worldwide. Delivery times vary by location (typically 5–10 business days for most regions).
What shipping carriers do you use?
We partner with trusted carriers like DHL and FedEx for secure, tracked delivery.
Can I modify or cancel my order?
You may request changes within 24 hours of purchase. Contact us immediately at info@nourley.com.
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Payments & Returns
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, Klarna and IDEAL.
What is your return policy?
We offer a 30-day return policy for unused items in original packaging.
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Care & Warranty
How do I care for my Nourley jewelry?
- Avoid contact with water, perfumes, or harsh chemicals.
- Store in a soft pouch to prevent scratches.
- Clean with a gentle jewelry cloth.
15. Do you offer a warranty?
Yes! We provide a 1-year warranty against manufacturing defects.
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Have more questions?
Reach us at info@nourley.com, we’re happy to help!